👉 Churners are individuals who stop using a product or service after experiencing poor customer support, poor quality of service, or other negative experiences. This can lead to a decline in sales and customer loyalty as customers may perceive that they have become less satisfied with the product or service.
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What is the definition of Churner? 🙋
👉 Churner, in the context of telecommunications and marketing strategies, refers to a customer who has decided not to continue with a business relationship. This can occur due to various reasons such as dissatisfaction, lack of interest or engagement, or changes in circumstances that make it challenging for the company to maintain or improve its relationship with the customer. Churners are often identified through surveys, which ask customers about their experience with an organization and how satisfied they are with their service. If a significant percentage of churn
