👉 Ticket computing is a sophisticated software framework used to manage and automate the process of handling customer requests, known as "tickets," within a service or support environment. It involves the creation, assignment, routing, and resolution of these tickets in a structured manner, often integrating with various systems like CRM, ticketing software, and backend databases. The core components include ticket creation, where users or agents submit requests; routing, which directs tickets to the appropriate team or individual based on predefined rules; and resolution, where tickets are addressed and resolved. Ticket computing systems also offer features like ticket status tracking, reporting, and analytics to optimize service delivery and improve customer satisfaction. This automated approach enhances efficiency, reduces manual errors, and ensures that customer issues are handled promptly and effectively.
