👉 In the context of customer service, an "overservice" refers to a situation where a company provides too much or excessive support for a customer. This can include providing services that are not necessary or even counterproductive to the customer's needs. For example, if a customer asks for help with their car but also wants to purchase a new one, the service provider may provide both services without considering the customer's specific requirements and preferences. In this case, the overservice would be seen as unnecessary and
