👉 ShopperCom, or the Shopper Completeness metric, is a comprehensive measure of customer satisfaction in e-commerce by assessing the breadth and depth of products offered to shoppers. It evaluates how well a retailer's product catalog matches the needs and preferences of its target audience, considering factors like category coverage, product variety, and price points. A higher ShopperCom score indicates a more complete shopping experience, leading to increased customer satisfaction, loyalty, and potentially higher sales. This metric helps businesses identify gaps in their product offerings and optimize their inventory to better meet consumer demands.
