👉 Service engineering is an interdisciplinary field that focuses on the design, development, and management of services to deliver value to customers. It combines elements of software engineering, operations research, and business process management to create efficient, reliable, and scalable service systems. Service engineers work on the entire lifecycle of a service, from its initial design and implementation to ongoing maintenance, optimization, and innovation. They leverage various methodologies, tools, and technologies to ensure that services meet customer needs, operate smoothly, and adapt to changing market conditions. The goal of service engineering is to create a seamless customer experience while maximizing operational efficiency and minimizing costs.
