👉 The previous project involved developing an AI-driven chatbot designed to assist users in various customer service scenarios, such as answering frequently asked questions, processing orders, and providing general support. Utilizing natural language processing (NLP) and machine learning algorithms, the chatbot was trained on a vast dataset of customer interactions to understand and respond accurately. It integrated with multiple communication channels, including messaging apps and websites, ensuring seamless user experiences. The project aimed to reduce response times, enhance customer satisfaction, and free up human agents to handle more complex issues. Through continuous learning and feedback loops, the chatbot's performance improved over time, making it a valuable tool for businesses looking to enhance their customer service capabilities.
