👉 Load research in user experience (UX) and human-computer interaction (HCI) focuses on understanding the physical, cognitive, and emotional demands placed on users when interacting with digital products or environments. It involves measuring and analyzing the effort required to complete tasks, the stress levels experienced, and the overall usability and comfort of the interface. This research helps designers and developers optimize user interfaces by identifying pain points, reducing cognitive load, and enhancing user satisfaction through intuitive design and efficient workflows. Techniques used in load research include eye-tracking, biometric sensors (like heart rate monitors), think-aloud protocols, and subjective questionnaires to gather data on how users physically and mentally engage with a product.
