👉 Conversation engineering is the systematic design and management of interactions between humans and machines, particularly in dialogue systems like chatbots or virtual assistants. It involves crafting the structure, flow, and context of conversations to ensure they are natural, efficient, and aligned with user needs. This includes defining dialogue flows, managing context across turns, handling ambiguities, and integrating feedback loops to improve system performance over time. By focusing on user intent, emotional cues, and conversational coherence, conversation engineering aims to create seamless, human-like interactions that enhance user satisfaction and task completion.
