👉 The project involves developing an AI-powered chatbot designed to assist users in various customer service scenarios, such as answering frequently asked questions, providing product information, and guiding users through troubleshooting processes. This chatbot will be integrated into multiple platforms, including the company's website and mobile app, using natural language processing (NLP) to understand and respond to user inquiries accurately and efficiently. It will be trained on a diverse dataset to ensure it can handle a wide range of conversational styles and topics, aiming to enhance user experience by offering immediate, 24/7 support while reducing the workload on human customer service teams.
