👉 Complaint math is a method of expressing dissatisfaction or frustration in a quantifiable way, often used in customer service and feedback analysis. It involves assigning numerical values to specific complaints or issues, typically based on their severity or impact on the customer experience. For example, a complaint might be rated on a scale from 1 to 5, where 1 represents a minor issue and 5 signifies a major problem. This approach allows businesses to systematically track and prioritize complaints, identify patterns, and measure the effectiveness of their resolutions. By converting qualitative feedback into quantitative data, companies can make more informed decisions to improve customer satisfaction and operational efficiency.
