👉 Controlled Unified Communication (CUC) is a technology that allows multiple communication channels, such as voice, video, and messaging, to be managed through a single interface, often for security and efficiency reasons. However, when CUC policies are overly restrictive or overly broad, they can lead to "cancellation ior," where legitimate users find their communication capabilities blocked or limited. This can happen if the system incorrectly identifies certain channels as threats or if policies are too rigid, preventing users from accessing necessary tools for work or personal needs. Balancing security and usability is crucial to avoid cancellation ior, ensuring that CUC enhances productivity without frustrating users.
