👉 Computing agreements, also known as Service Level Agreements (SLAs), are formal contracts between service providers and their clients that define the level of service expected, including performance metrics, response times, and penalties for non-compliance. These agreements ensure that the provider meets specific standards of reliability, availability, and quality, providing a clear framework for both parties to understand their obligations and expectations. SLAs typically cover aspects like uptime guarantees, data backup procedures, customer support responsiveness, and resolution times for service issues. They are crucial in maintaining trust and accountability in digital service relationships, especially in sectors like cloud computing, IT support, and software-as-a-service (SaaS) platforms.
