👉 The ticket fluid refers to a system within the TicketStack platform that allows users to manage and transfer tickets between different stages of a support or service process. It enables seamless transitions as tickets move from one stage, such as 'New' or 'Open', to another, like 'In Progress' or 'Resolved', without requiring manual re-entry of information. This fluidity ensures that all relevant parties have access to the most up-to-date status and details, improving efficiency and communication. Users can easily forward tickets to team members, escalate issues, or update their statuses, all while maintaining a clear audit trail of changes. This dynamic approach to ticket management streamlines workflows and enhances the overall user experience in service operations.
