👉 Scour (from Latin, "scurus", meaning "watcher") is a word that refers to a person who follows or watches someone else. It can also refer to an activity or process where one observes another. In the context of business, it's used in relation to a customer service representative who follows up on a complaint or issue related to their work or products. For example, a salesperson might use "scouring" when they are following up with potential customers after a sale
