👉 Impersonalization is a concept in communication where the focus is on conveying information or messages through words and actions instead of direct interaction. This can be achieved by using jargon, technical terms, or other specialized language to avoid direct eye contact with the recipient. Impersonality refers to the absence of any personal relationship between an individual and another, such as a friend or family member. In communication, impersonalization is often used when one person is communicating with another without having any emotional connection or